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ADA for the Internet

FurmanCock

FurmanCock

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Domino's is being sued because a blind person couldn't figure out how to order a customized pizza from them on the internet or on their App.  They've lost the case through the Appellate Court level and are taking it to the Supreme Court.

The issue is coming to a head thanks to a potential Supreme Court case involving a blind customer and an unlikely defendant: Domino's Pizza. 

Guillermo Robles sued the restaurant in 2016 after he wasn't able to order a custom pizza from its website and app, even while using screen-reading technology. The appeals court in the Ninth Circuit sided with Robles, ruling the ADA does in fact apply to websites and apps of businesses with physical locations. Now, the company is asking the Supreme Court to review the case. It'll decide whether to do so in the fall. https://www.cnet.com/news/why-the-fate-of-online-accessibility-may-rest-with-a-dominos-pizza-lawsuit/
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I have never thought about this before.  Why wouldn't the blind person just call in the order?  Is an optional method that delivers the same result discriminatory?

 
I don't know the particulars,  but I've noticed companies are offering a discount by ordering completely online without talking to anybody. 

 
I'd prefer to order online but that's just because it's easier and I don't worry about getting my order messed up. As to the OP,  I'm not sure if this is discriminatory as you say, there is more than one way to get to a pizza. Can people sue buildings for not making every entrance handicapped accessible? 

 
carolina_corpsman said:
I'd prefer to order online but that's just because it's easier and I don't worry about getting my order messed up. As to the OP,  I'm not sure if this is discriminatory as you say, there is more than one way to get to a pizza. Can people sue buildings for not making every entrance handicapped accessible? 
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ADA has very specific requirements around building accessibility. But the internet was in its infancy when the ADA was passed. So I doubt it addressed this. 

 
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What are the damages?  That being said the case is interesting on a practical level as opposed to a windfall for the plaintiff 

 
Spur's Addiction said:
ADA has very specific requirements around building accessibility. But the internet was in its infancy when the ADA was passed. So I doubt it addressed this. 
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I think that in the Appellate court decision, the Court ruled that the web site for Domino's Pizza was covered under the ADA since Domino's sold out of a building.

Quite the stretch....

 
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STS said:
What are the damages?  That being said the case is interesting on a practical level as opposed to a windfall for the plaintiff 
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Well the plaintiff is literally starving to death waiting on their pizza so....

 
Anyway, I know everbody has obstacles to overcome in life, but blindness is the one thing I'm glad I'm not saddled with. The human spirit is strong and there are resources,  but damn I can't imagine not being able to see.

 
SanAntonioCock said:
Anyway, I know everbody has obstacles to overcome in life, but blindness is the one thing I'm glad I'm not saddled with. The human spirit is strong and there are resources,  but damn I can't imagine not being able to see.
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no kidding...it would be awful.  I think that losing any of the main senses would be enough to drive one nuts!  

 
FurmanCock said:
I think that in the Appellate court decision, the Court ruled that the web site for Domino's Pizza was covered under the ADA since Domino's sold out of a building.

Quite the stretch....
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Title III of the ADA requires that every owner, lessor, or operator of a "place of public accommodation" provide equal access to users who meet ADA standards for disability. As I understand it, that court ruled that a commercial website is a place of public accommodation, and thus subject to the ADA. There's so much gray area in the act regarding websites that I won't be surprised of any outcome for the appeal.

[SIZE= 18px]They need to determine what rules and regulations, if any, apply to business websites. If those sites are indeed subject to the ADA, they need to formulate an official standard for compliance. [/SIZE]

 
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